Frequently Asked Questions
How can you sell tickets when the organizer says the event is sold out?
We are a secondary ticket marketplace. This means we buy tickets from individuals or companies who can no longer attend. This allows us to offer you the chance to see your favorite artist even when the event is officially fully booked!
Why is there a different name printed on my ticket?
Since we sell tickets on the secondary market, the original buyer's name often remains on the ticket. This is completely normal and does not affect validity. In Sweden, event tickets are generally not personal, so you can rest assured – the ticket is valid for you as the holder.
Why is the price on the ticket different from what I paid?
The price printed on the ticket is the original Face Value. Since we operate on a secondary market, our prices are driven by supply and demand. Sometimes the price may be higher for popular events where tickets are scarce, and sometimes lower. The price also reflects the service and security we provide to ensure a safe transaction for you.
Can I see exactly which seat I get?
We sell tickets based on categories (e.g., Stalls, Tiered Seating, Standing). We always strive to provide you with the best possible seats within the category you have chosen. For more specific information about seats for a particular event, you are welcome to contact us.
What does "Single Seat" mean?
If you book a single seat, it means the seat is by itself. If you book multiple single seats, you will not be seated together, but scattered throughout the venue.
What do I do if tickets are sold out for the event I want to attend?
Don't give up! Use our Interest Registration feature. Click the box next to the event and fill in your email and mobile number. As soon as we get more tickets, we send a message to everyone waiting. It's first come, first served!
Are the tickets authentic?
Yes, absolutely. We at BiljettShop.se guarantee that all tickets you buy from us are 100% authentic. We carefully check all tickets for your security.
What happens if the event is cancelled?
If an event is cancelled or rescheduled, it is important that you keep an eye on information from the organizer. In the event of cancellation, the printed price on the ticket (excluding service fees) is refunded by the venue/organizer. If it concerns a new date, purchased tickets usually remain valid.
Is it safe to shop with you?
Yes, BiljettShop.se is a registered Swedish company with an F-tax certificate and we have been in the industry for a long time. We care about our customers. If you feel unsure, we recommend choosing invoice as payment method (e.g., via Klarna). Then you get the tickets first and pay later – safe and easy!
What payment methods do you offer?
We offer several secure payment options, including card payment, direct bank transfer, Swish, and invoice. The options may vary slightly depending on how close the event date is.
Is it legal to buy and sell tickets on the secondary market?
Yes, in Sweden it is completely legal to buy and sell event tickets on the secondary market. There are no legal barriers to this.
Can I cancel my purchase?
According to the Distance Contracts Act, the right of withdrawal does not apply to the purchase of event tickets. Once the purchase is completed, it is binding. However, we offer a 14-day right of withdrawal specifically for secondary tickets according to our terms of purchase, please read more there for details.
What applies to age limits?
Age limits at events are strict and often apply even when accompanied by a guardian. This is due to authority requirements regarding sound levels to protect children's hearing. Always check what applies to your specific event before booking.