GDPR and Your Personal Data
The personal data you provide when purchasing tickets will be stored electronically in our database. By agreeing to this, you are giving BiljettShop.se your consent to store this information, as required by GDPR. You have the right to access the information stored about you, and you also have the right to modify or delete the data if it is no longer necessary to fulfill a contract. BiljettShop follows Swedish legislation and has a Data Protection Officer (DPO) as well as procedures to notify the relevant national authority within 72 hours in case of a data breach or if personal data has been compromised. BiljettShop has data processing agreements in place with all its payment providers and only forwards the necessary data required by each payment method. Your personal data is never sold or shared with third parties in any other circumstances. We care about your privacy.
| Purpose | What is saved | Duration |
|---|---|---|
| Ticket purchase | Social security number, name, address, mobile number, email address, and IP address | According to accounting law, 7 years; then the orders are anonymized. |
| Newsletter subscription | Email address | As long as the customer subscribes to the newsletter. |
| Event registration | Email address and mobile number | Until the event is over. |
| Email communication | Email address and all information included in the email | Deleted immediately unless it concerns disputes/fraud or cancellations, in which case it is kept for 7 years with the accounting records. |
Terms of Purchase
BiljettShop.se is a company that sells event tickets both primarily* and secondarily. Tickets sold secondarily will always have another name on them, but all tickets in Sweden are non-personal, so the printed name is irrelevant.
We are not an agent for the venue and therefore are not responsible for the execution, presentation, quality, or content of the event. *See our primary events.
The purchase is completed once full payment has been made or if payment via invoice is approved.
For primary tickets, they cannot be refunded or exchanged for other tickets. The Distance Selling Act’s rules on the right of withdrawal do not apply to the purchase of event tickets directly from the organizer's ticket provider. The service fee is included in the price.
For secondary ticket purchases, the customer has the right to withdraw the purchase within 14 days from the day the contract was entered into (Chapter 2, Sections 10 and 12). The customer must notify us, in writing or verbally, preferably via info@biljettshop.se, within 14 days of purchase. You may also use the Consumer Agency's withdrawal form.
When ordering a large number of tickets, seating together is subject to availability. You may be split into groups of 2 or 3, but no one will need to sit alone!
Tickets are delivered no later than the same week as the event. For email delivery, it is the customer’s responsibility to provide an email address capable of receiving a ticket file up to 10MB. Please check your email to ensure you’ve received the order confirmation and tickets in good time before the event.
False orders and other misuse of BiljettShop.se will be prosecuted. NOTE: All IP addresses are logged.
Refunds
It is the customer’s responsibility to check if the event has been canceled or if there have been any changes to the time or date.
For primary refunds: In case of canceled or rescheduled events, please send an email to info@biljettshop.se with the order number and account number (for refunds). If a refund is issued, it will be the amount set by the organizer, but service and distribution fees are never refunded. If the organizer goes bankrupt, only the amount recovered from the bankruptcy estate will be refunded.
For secondary refunds: In case of canceled or rescheduled events, please send an email to info@biljettshop.se with the order number and account number (for refunds). The printed price on the secondary ticket will be refunded by the arena/organizer, but service and distribution fees are not refundable. If the organizer goes bankrupt, only the amount recovered from the bankruptcy estate will be refunded.
BiljettShop.se reserves the right to correct errors and technical issues on www.biljettshop.se.
It is important that you read and agree to BiljettShop.se’s terms and conditions before purchasing tickets from BiljettShop.se!